Experience

2012 - 2015

Hales Technical Services were commissioned by Bridgewater Community Healthcare NHS Trust to support the roll out of a patient administration system. We are directly involved in the enhancement and/or migration of a quarter of a million patient records from a variety of trust and departmental level systems. This project seeks to migrate the majority of their services into a national level cutting-edge system (TPP's SystmOne) to support even better patient care.

2012 

Hales Technical Services were commissioned by Bridgewater Community Healthcare NHS Trust to service, tune and support a number of Microsoft Access databases. This 12 month contract is our first with this recently formed trust but we sincerely hope this relationship will grow over the coming years like it has with numerous other healthcare trusts in the north west of England. 

2011 

Hales Technical Services developed an automated text messaging tool for the 'Health Improvement Team' in Halton. This tool will initially be used to remind patients when their appointments are, however, it is flexible enough to be used to engage patients in many other innovative ways in future.

There is compelling evidence that this communication method encourages higher attendance rates, improved warning of non-attendance and far greater refilling of cancelled appointments. For this organisation, this enhancement will lead to better resource usage, reduced waiting lists, quicker treatment times and reduced costs. From a patient's perspective, they can expect a more engaging responsive level of care thanks to the dedication of staff from the Health Improvement Team. 

2011 

Hales Technical Services supplied the award winning 'Health Improvement Team' in Halton with a major upgrade to their patient administration system. From today, staff will have a vastly improved method for recording patient care pathways. This enhancement will result in a system that is more flexible, has more intelligence built into it and is easy to use.

Managers will now be able to satisfy an even wider range of both routine and complex commissioner related reporting requirements. In a competitive health economy, a flexible and comprehensive reporting capability is essential for the retainment of existing contracts and for winning new progressive contracts too.

2010

Hales Technical Services were contracted by the St Helens and Knowsley Health Informatics Service to deliver 'Paris orientation training' to over 300 health visiting and school nursing staff. In conjunction with the provider arms of NHS Halton and St Helens, NHS Knowsley and also St Helens and Knowsley Teaching Hospitals NHS Trust as well as Civica and Logica, we assisted with the implementation of a shared Paris patient administration system spanning Halton, St Helens and Knowsley.

2010

Hales Technical Services designed and built a scheduling tool for a North West based continence service. This project involved data cleansing, data transfer, system setup, user training and support. The resulting solution has allowed the department to become better organised, more efficient and to offer higher levels of customer service to all its patients. Adoption of the product has surpassed original expectations and key staff have refered to the tool as 'their bible' much to the pleasure of our designer. In a typical month, it schedules the delivery of around 10,000 daily/reusable continence products.

The solution caters for patient assessments, one-off and recurring prescriptions, bulk ordering, deliveries and re-deliveries. This initiative has clearly demonstrated that an empowered team using low-cost but effective tools can deliver a service that is efficient, personal and (in challenging economic times) more cost effective than competing offerings.

2008

Hales Technical Services won a 9 month contract to develop and support 'Tactician' for the Healthy Living Programme - an award winning service operated by Halton and St Helens Primary Care Trust. This project will enable them to rapidly develop new services and benefit from enhanced reporting capabilities. This project builds on a long-standing relationship with this innovative and progressive client.

2008

Hales Technical Services wins a 12 month contract with Halton and St Helens Primary Care Trust to provide IT consultancy services to Community Health Services (CHS). This contract covered the implementation of a patient administration system to a Treatment Rooms Service and assistance with the selection of a new patient administration system for the majority of their 76 children's and adult services.